Shipping Delivery
Q. How much does delivery cost?
A. This is subjected to pricing from our Australia Post module from a 3rd party provider.
Q. How long will my purchase take to arrive?
A. All deliveries should arrive within 2-5 working days in metropolitan areas (except SA, NT and TAS, and any regional areas, which could take up to 7 working days) from your date of order.
If your product has not arrived within this time frame, you can track your order on the Australia Post website using the tracking number provided to you via email.
*OUR COMMITMENT IS TO DELIVER OUR PRODUCTS ON TIME. HOWEVER, DUE TO THE COVID-19, WE’RE EXPERIENCING DIFFICULTIES TO DELVER OUR ONLINE ORDERS WITHIN NORMAL DELIVERY TIME.
PLEASE ALLOW US ADDITIONAL 2-3 DAYS FOR THE DELIVERIES. WE APOLOGY FOR ANY INCONVENIENCES.
Q. What kind of delivery service do you use?
A. We send our items via Australia Post (www.auspost.com.au).
Q. How can I track my order?
A. When you order has been dispatched, we’ll send you a Shipping confirmation email with a link to our delivery service’s website and a tracking number.
Please note that it may take up to a day for the tracking number to be properly entered and displayed on our delivery service’s system.
Q. Do You Ship To PO Boxes?
A. No, we do not ship to PO boxes.
Q. Where Is My Order?
Please click here and enter your Australia Post tracking number to track the location of your order and see the estimated delivery date.
Q. What Do I Do If I Wasn't Home When My Delivery Arrived?
A. If you have not provided Authority To Leave, you will receive a “Attempted Delivery” card, and the parcel will be transferred to the nearest post office for collection within 10 business days before being returned to sender.
Q. How Do I Update My Delivery Address After An Order Has Been Placed?
A. All online orders are fulfilled from our Toodyay, Western Australia store. Once your order has been sent are unable to make changes, though you may be able to update your address directly with Australia Post.
Please login to your MyPost Account. If you have received your Australia Post tracking number please click here to view your delivery options with Australia Post.
If you enter an incorrect address during checkout, Blue Moon Crystals is not liable for any delay or if the item does not arrive to you.
Where an incorrect address is entered, parcels are usually returned to sender.
We will make every effort upon the parcel being returned to us to re-label and re-dispatch, however Blue Moon Crystals cannot be accountable for any delays which are incurred during the transit/delivery period.
Please Note: There may be an added delivery charge to resend your item(s) to the correct address.
Q. What is Authority To Leave? ("ATL")
A. Authority to Leave (“ATL”) gives permission for our couriers to leave your online order without obtaining a signature.
The benefit of delivering parcels with ATL is that the parcel will almost always be delivered on the first attempt.
This means you won’t have to arrange redelivery or collect your parcel from a local collection point.
However, please note that Blue Moon Crystals holds no responsibility for goods left unattended at a delivery address when parcel is marked with ATL.
Please login into your MyPost account to request a Safe Drop for your parcel.
Q. What is a Safe Drop?
A. Australia Post offer a “Safe Drop” feature which gives the deliverer authority to leave your parcel unattended in a safe place without obtaining a signature.
If you have given Australia Post permission to Safe Drop any previous deliveries, this information is saved in your Australia Post account for all future deliveries.
You are required to update your preferences in your Australia Post account prior to ordering if you do not wish for your Blue Moon Crystals order to be left unattended.
Please Note: Blue Moon Crystals holds no responsibility for parcels left with Safe Drop.
Q. How Long Does It Take Customer Service To Reply?
A. We do our best to respond within 2-5 business days, but sometimes we might get a little backed up and it may take a bit longer.
We apologise in advance if we keep you waiting.
Payment Information
Q. What Payment Methods Are Accepted?
PayPal
VISA
MasterCard
Discover
American Express
Bank Deposit
Q. Is Buying On-Line Safe?
A. The Blue Moon Website website is protected with an antivirus, firewall by it’s hosting provider.
The website is secured with a 256-Bit Encryption SSL Certificate to help protect user data.
The payment processor has it’s own security and encryption to protect your online payments on our website.
Our website adheres to the PSD2 regulation which requires Strong Customer Authentication (SCA) for online payments.
Orders and Returns
Q. How do I place an Order?
A. An order can be placed through our online store by choosing a product and adding it to your shopping cart (top right of the screen.)
Once completed, click the checkout button and complete the information, choose your postage destination and then make the payment to finish the order.
Q. Do I need an account to place an order?
A. Yes, you can create an account once an item is placed in the shopping cart.
Q. Who should I to contact if I have any queries?
A. Please visit our contact us page.
Q. How Can I Cancel Or Change My Order?
A. Please contact us.
Q. How Do I Track My Order?
A. If you have received a tracking code from one of our emails, you can track your order by visiting the Australia Post website.
Q. How Can I Return a Product?
A. Please read section 6 in our Terms and Conditions.